FAQ

1. How long does delivery take?

Most orders arrive within 4 – 11 business days, which includes both processing and shipping. You’ll receive an email with tracking details once your package is on its way.

2. How do I track my shipment?

As soon as your order ships, a tracking link will be emailed to you. You can also check the status anytime using our tracking page or by reaching out to our team at Email: support@subloome.com.

3. Do you offer free shipping?

Yes — every order ships free, with no minimum purchase or additional handling charges.

4. What is your return policy?

We accept returns within 30 days of delivery for items in unused, original condition. Simply contact our support team to receive authorization and return instructions.

5. Who covers return shipping?

If the product is faulty or arrives damaged, we’ll cover the return shipping. For size changes, preferences, or change of mind, customers are responsible for return postage.

6. Can I modify or cancel my order?

Orders can be cancelled within 24 hours of purchase. After that, your order may already be processing or shipped — in which case you can request a return after delivery.

7. I received the wrong or damaged item — what should I do?

Please contact us immediately with your order number, a brief description of the issue, and clear photos. We’ll review and arrange a replacement or refund promptly.
Email: support@subloome.com.

8. Is my data and payment information secure?

Absolutely. All payments and personal data are processed through encrypted, certified gateways that comply with the California Consumer Privacy Act (CCPA) and U.S. data protection standards. We never store your full payment details.

9. Which payment methods do you accept?

We currently accept Visa, Mastercard, and PayPal. All transactions are processed securely to protect your information at every step.

10. How can I reach your customer support team?

Our support team is always happy to help.
Email: support@subloome.com
Phone: +1 315-333-7008